Privacy Policy

Effective Date: February 23, 2026

1. Introduction

Solid Steel Management ("we," "us," or "our") is a commercial construction company based in Eastern Ottawa, Ontario, Canada. We are committed to protecting the privacy of individuals who visit our website at solidsteelmgt.ca and who interact with our services. This Privacy Policy describes what personal information we collect, how we use it, and the choices available to you.

2. Information We Collect

2.1 Information You Provide

When you fill out a contact form, request a quote, submit a proforma budget consultation request, or sign up for our newsletter, we may collect:

• Full name
• Email address
• Phone number
• Company or organization name
• Project details and descriptions
• Any other information you choose to include in your message

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies, including:

• IP address
• Browser type and version
• Operating system
• Referring URL
• Pages viewed and time spent on the site
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our commercial construction services
• To prepare quotes, estimates, and proforma budget consultations
• To communicate with you regarding projects, services, and updates
• To send newsletters and marketing communications, where you have opted in to receive them
• To improve our website, services, and overall user experience
• To analyze website traffic and usage patterns for operational and performance improvements
• To comply with applicable legal obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. We use:

• Essential cookies: Required for the website to function properly, including session management and security.
• Analytics cookies: Help us understand how visitors interact with our site so we can improve its performance and content.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We use the following third-party services to operate and improve our website and business:

• Vercel: Our website is hosted on Vercel's platform. Vercel may collect server logs and performance data in accordance with their own privacy policy.
• Groundhogg CRM: We use Groundhogg as our customer relationship management platform to manage communications, follow-ups, and marketing. Information you provide through our forms may be stored and processed within Groundhogg.

These third-party services have their own privacy policies, and we encourage you to review them. We only share the minimum information necessary for these services to function on our behalf.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our website and conducting business, subject to confidentiality obligations
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Solid Steel Management, our clients, or others

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form submissions and project-related communications are typically retained for the duration of the business relationship and for a reasonable period afterward to address any follow-up inquiries. You may request deletion of your personal information at any time by contacting us using the information below.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. Our website is served over HTTPS to ensure data is encrypted in transit. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual obligations
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe in accordance with applicable law.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: